Mobile SMS Messaging Privacy Policy

This Privacy Policy describes how River and Sea Psychiatric and Mental Health Services, PLLC ("Provider," "we," "us") collects, uses, and shares information via SMS message (“text,” “message”). This Policy applies only to information collected via text. It does not apply to protected health information ("PHI") created or received in the course of an established provider-client relationship, which is instead governed by our HIPAA Notice of Privacy Practices, available here or upon request.

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1. Information collected

We may collect information, such as name, phone number, and email address.

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2. Use of information collected

We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

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3. Sharing of information collected

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes text messaging opt-in data and consent.

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4. Relationship to HIPAA and Clinical Records

Once you become a client of River and Sea Psychiatric and Mental Health Services, PLLC, the clinical information we create and maintain about your care (your "treatment record") is protected health information governed by HIPAA and our Notice of Privacy Practices, not by this Policy. Information submitted via text, before a clinical relationship is established, may not yet qualify as PHI and may instead be governed by this Policy and by applicable state consumer health data laws.

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5. Terms and Conditions

• You agree to receive informational messages (appointment reminders, account notifications, etc.) from River and Sea Psychiatric and Mental Health Services, PLLC..

• Message frequency varies. Message and data rates may apply.

• As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us.

• You can text us HELP at any time to receive help with any text-related inquiries.

• ‍All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

 

6. Contact Us

If you have questions about this Privacy Policy, contact us at Contact@RiverAndSeaPsychiatry.com or by phone at 986-206-0525.